Delivery
We offer door-to-door delivery via courier across the United Kingdom and Europe which takes approximately 3-11 working days.
Standard courier (3-5 days) United Kingdom: £2.50
Standard courier (4-11 days) Europe: £6.70
*Prices may vary depending on your location.
Once your order has been collected by the courier you will receive an email with your tracking information. If you would like to follow up with your order or are having any issues please contact info@onthecase.co.
Refunds:
We want you to be happy with your purchase. If you are not completely satisfied, you can return the product to us and we will either repair / replace it or a full refund, subject to the terms below. This policy applies to products bought from On The Case and nothing in this policy is intended to limit your statutory rights in any way.
In general, you can return an unwanted product to us at no charge, provided:
- It is undamaged and unused, with the original labels and stickers still attached;
- It is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
- It is not missing any accessories or parts;
- You request a return within 30 days of delivery to you or collection by you of the unwanted product. After 30 days you can only return a product if it is defective within 6 months from delivery to or collection by you.
The cost to return an unwanted item is for the clients account. Our courier is entitled to refuse collection of a product that is not properly packaged for transport.
Once we have inspected the product and validated your return, we will credit your account with the purchase price of the product within 7 days of the return (or refund you if that is your preference). Please bear in mind that refunds can take a few working days to reflect in your account.
Please contact us before you send the product:
By email: info@onthecase.co
Exchanges:
If you are wanting to exchange your order for something else you are welcome to do so at no additional cost as long as the below criteria are met.
Exchanges will only take place if:
- It is undamaged and unused, with the original labels and stickers still attached;
- It is in the original packaging, which must be undamaged and in its original condition with all seals still intact (if applicable).
- It is not missing any accessories or parts;
Contact Us
If you have any questions on how to return your item to us, contact us at info@onthecase.co